Norfolk Pamments - Traditional Handmade Terracotta Tiles

Frequently Asked Questions


If we have an order in stock, we can have it delivered in two or three days.

Because our pamments are air dried, the natural drying process may take from two to three months. There are always pamments at different stages of drying, so it may be that an order is only a couple of weeks away from being ready to be fired.

The lead time is calculated from the date on which the order is confirmed.

It is good to take this into account that there may be a wait when considering making an order.

We are happy to arrange delivery, although customers are welcome to collect their order if they wish.

Orders are carefully packed, wrapped and strapped on pallets and delivered by Foulger Transport, who we heartily recommend.

We can arrange courier delivery for small orders.

We prefer payment by bank transfer but will accept cheques. We do not take card payments.

All orders are to be paid for (cheques having cleared) before leaving the factory. Bespoke orders and seconds are paid for on acceptance of the order.

Pamments are suitable for outdoor use provided that they are laid with a 1 in 80 to 1 in 50 fall so that water does not pool on them.

Suggested treatments are Cementone, Invisiseal or WB-25.

Pamments have excellent heat retention properties which make them perfect partners with under floor heating. They are highly effective when laid on a concrete screed. However, they should not be used with electrical heating which requires them to be adhered directly to the plastic matting containing the wire circuit.

Use flexible adhesive such as Rapidset, and Bostick, a flexible grout, and sealants such as Invisiseal (Adseal) or WB25, HG tile impregnating protector, Universal Rapid All-In-One or Osmo Polyx Oil.

Check with product manufacturer's technical advisors for suitability and correct use of their products.

Consult the manufacturer and installer of the underfloor heating system.

Our handmade pamments are characterised by their imperfections of texture and variations of colour and size.When they are taken out of the kiln, our experienced production team decide if the imperfections, variations or curves are in excess of what can be acceptable as firsts. We take pride in maintaining our standards.

The seconds like the firsts are structurally sound and are made with the same care. However, natural clay which has not been homogenised is not entirely predictable.

The best way to see the difference between firsts and seconds is to look at them at the factory and compare them.

We do not reserve seconds. They are sold on a first come first served basis.

Customers are welcome to select their own seconds.

When the pamments are graded into firsts and seconds any left over are classified as 'garden grade'. Structurally sound, they may have blemished surfaces, chips missing, distortions etc but are useful for rustic paths, greenhouse flooring etc. Visitors to the factory are invited to pick through them and make their own selection. Price on application.

There is no right or wrong way up. Simply look at both sides and choose the side you like best.

Some are smooth on both sides, others are smooth on one side and coarse on the other.

They should be kept dry and clean. Any sharp edges can be smoothed with a coarse carborundum stone. Take some time to choose which way to lay them- there is no right or wrong way up.

With damp proof membrane: ordinary floor tile adhesive or cement and sand. The same adhesive may also be used on thick plywood which has been reinforced to prevent movement.

Without damp proof membrane: microporous breathable adhesive- hydraulic lime mortar (NHL and sharp/grit sand, 4 sand to 1 lime ratio) or Rapidset Adhesive. For help and advice on breathable floors contact The Limecrete Company.

The screed should be dry before laying pamments. Be advised by your installer/tiler.

With a damp proof membrane: a mix of kiln dried sand and white cement or a proprietary brand such as BAL Grout or MAPEI.

Without a damp proof membrane: contact The Limecrete Company or use a flexible grout such as Superflex Wide Joint.

Choose a grout colour which complements or contrasts with the colour of the pamments. Try it on a spare tile.

Clean and seal the pamments before grouting to avoid staining them. Clean off excess grout as you work.

With a damp proof membrane: any sealant/impregnator including varnish such as Sadolin Polyurehtane Matt Varnish to achieve the desired look (matte/gloss/invisible/ tinted), including those mentioned below.

Without a damp proof membrane: Breathable microporous products - Invisiseal by Adseal, Osmo Polyx Oil, LTP, HG, Aqua Mix.

Try all products out on a spare pamment or the underside before treating the whole floor. Read the manufacturer's instructions carefully on any products used, to make sure that your requirements will be met and that they are appropriate.

Orders can be stored for a month free of charge. After that there is a charge of £5.00 per week per pallet as our storage space is limited.

Do not allow spillage of any sort to remain on the floor.

Whatever the sealant or impregnator used, avoid abrasive or strong detergent cleaning products. Ecover floor soap is mild but effective.It has a natural oil base which can improve some finishes. For a sealed or varnished floor Method Squirt and Mop Hard Floor Cleaner is suitable.

Try either on a small area first.

Porosity can be checked by putting a tbsp of water on the floor. If it has been absorbed in 5-10 minutes the floor may need resealing or waxing.

Boiled linseed oil is the traditional finish for pamments, usually waxed with beeswax. It deepens and enriches the colour.

It is tricky to apply properly, requiring a lot of time, skill and patience. LTP have developed a boiled linseed oil which is simpler to apply and a range of complementary waxes including an 'antique' wax. Apply to LTP for technical information and advice.

HG Terracotta Remover may be sufficient.

For thorough cleaning by experts, contact either See-Thru Cleaning or Art of Clean.

As we use raw clay, it sometimes has fragments of limestone in it. Limestone can 'pop' causing a small depression with a white nodule in the bottom. The structural integrity of the pamment is not compromised. The depression can be filled with grout and sealed.


Disclaimer


Please note that no complaints regarding the appearance of the pamments will be accepted by the company once they have been installed.

Any products mentioned by us must be tried before use on a spare tile or on an inconspicuous area, approved by your tiler/installer and used according to the manufacturers instructions.

Colours and tones can never be exactly reproduced by viewing on a PC or by printing from a computer.

All sizes are nominal due to the clays shrinking at variable rates during air drying.

For further details, please read our Terms and Conditions of Sale (PDF file).